Magento support and maintenance for stores that have to run 24/7
DaliMedia provides ongoing technical support for Magento 2 and Adobe Commerce online stores: monthly maintenance, security patches, version upgrades, speed optimisation and fast fixes when something breaks. We work from Cluj-Napoca with stores across Romania, the UK and the EU, and we take over stores built by other agencies.
Updated: October 2026
What does Magento support include?
A Magento support contract with DaliMedia covers everything that keeps your store secure, fast and up to date, plus development hours for improvements.
- Monitoring and backups: we monitor uptime and back up code and database regularly.
- Security patches: we apply Adobe security updates after testing them on a staging environment, never directly on the live store.
- Version upgrades: we move the store to supported Magento 2.4.x releases, together with PHP, MySQL, Elasticsearch/OpenSearch and third-party extensions.
- Fixes and interventions: checkout, payment, courier, product import and extension conflict issues.
- Performance optimisation: load time, Core Web Vitals, caching and indexing for large catalogues.
- Integrations: ERP, couriers, payment processors and marketplaces such as eMAG.
- Ongoing development: custom modules and new features from the hours included in the contract.
How fast do we respond?
Every contract has written response times based on how serious the issue is.
| Severity | Example | Response time |
|---|---|---|
| Critical | The store is down or checkout doesn't work | under 2 hours |
| High | A feature affects sales, but the store is running | same day |
| Normal | Changes, improvements, questions | within 24 hours |
Can you take over a Magento store built by another agency?
Yes, we take over support for Magento stores built by someone else. We start with a technical audit of the code, extensions and server, so we know exactly what we are taking on and what the risks are. You get the audit report, with issues ranked by priority, before you sign a support contract.
Magento 1 to Magento 2 migration
Magento 1 has not received security updates since June 2020, so a store still running on it is exposed. We migrate products, customers, orders and URLs to Magento 2, rebuild the theme and replace old extensions, keeping your Google rankings with 301 redirects.
How we work
- Audit: we review the store, the server and the extensions.
- Plan: you get a priority list and a support contract proposal.
- Stabilisation: we fix critical issues and bring the store up to date.
- Ongoing support: monthly maintenance, interventions and development, with regular reports.
Magento stores we have worked on
- Cartomed: Magento store with a custom interface built on the brand identity.
- ImportDirect: Magento store with a custom interface, built for high traffic.
- La Casa Delivery: Magento food ordering platform, optimised for mobile.
- Pet Plaza: Magento pet supplies store.
- Oxygen Art: Magento archery equipment store for international customers.
Magento support FAQ
What does a Magento maintenance contract include?
A Magento maintenance contract includes monitoring, backups, security patches, version upgrades, bug fixes and a number of development hours per month. The exact scope is set after the store audit.
Do you work with Adobe Commerce, not just Magento Open Source?
Yes, we work with both Magento Open Source and Adobe Commerce. Most stores we support run Magento Open Source 2.4.x.
How long does a Magento 1 to Magento 2 migration take?
It depends on the number of products, custom modules and integrations, so we estimate it after the audit. You get a staged plan with deadlines before work starts.
How is the cost of Magento support set?
It depends on the size of the store, the number of integrations and the development hours you need each month. After the free audit you get a fixed quote listing everything the contract includes.
Can you take over a Magento store built by another agency?
Yes. We start with a technical audit of the code and server, then take over support with a clear stabilisation plan.
Do you only work with companies in Romania?
No. Our team is in Cluj-Napoca, but we work fully remotely with stores across Romania, the UK and the EU.
Want to know what state your Magento store is in?
Request a free audit and get a clear list of security, speed and version issues, ranked by priority. We reply within one business day.
Request the free audit or call +40 744 920 985, email office@dalimedia.ro.
Building a new store, or running WooCommerce? See our e-commerce development services.